Shipping policy
Shipping Policy
Last updated: August 15, 2026
Thanks for shopping with Moore's Pharmacy. We ship over-the-counter medications, health and wellness products, and retail items nationwide. Below is everything you need to know about how and when your order gets to you.
Where We Ship
We ship to all 50 U.S. states, including PO boxes and APO/FPO/DPO addresses.
We do not currently ship internationally, and we do not ship prescription medications through our online store. If you need a prescription filled or transferred, please contact the pharmacy directly.
Order Processing
Orders are processed Monday through Friday, excluding holidays.
- Processing time: 1–2 business days
- Orders placed after 2:00 PM CT, on weekends, or on holidays begin processing the next business day
- You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships
During high-volume periods (holidays, cold and flu season), processing may take an extra day. We'll let you know if there's a delay.
Shipping Rates & Delivery Times
| Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | FREE on orders over $75 | 3–7 business days |
| Standard Shipping | $8.90 on orders under $75 | 3–7 business days |
| Expedited Shipping | Calculated at checkout | 2–3 business days |
| Overnight Shipping | Calculated at checkout | 1 business day |
Delivery estimates begin the day your order ships, not the day it's placed. Add 1–2 business days for processing.
Alaska, Hawaii, and U.S. territories may take longer and may not be eligible for expedited options.
Tracking Your Order
Once your order ships, we'll email you a tracking number. It can take up to 24 hours for tracking to update after you receive it.
If your tracking hasn't moved in 5 business days, reach out and we'll open a trace with the carrier.
Temperature-Sensitive Items
A small number of products we carry are sensitive to heat or freezing. During extreme weather we may hold these orders briefly or upgrade the shipping method at no cost to you to protect the product. We'll always notify you before we do.
Product Restrictions
Certain over-the-counter products are subject to federal or state law and may be limited or unavailable for shipment:
- Quantity limits may apply to some OTC medications
- Age-restricted products require an adult signature at delivery
- Products containing pseudoephedrine and certain other regulated ingredients cannot be shipped and are available for in-store purchase only
If an item in your order can't be shipped to your address, we'll contact you and refund that item.
Delivery Issues
Wrong or incomplete address. Please double-check your shipping address at checkout. We aren't able to reroute a package once it's in the carrier's hands, and reshipping an order returned due to an incorrect address requires a new shipping charge.
Marked delivered but missing. Check with neighbors and around your property first, then contact us within 7 days of the delivery date. We'll work with the carrier to resolve it.
Damaged in transit. Email us photos of the packaging and the product within 7 days of delivery and we'll send a replacement or issue a refund.
Carrier delays. Weather, holidays, and carrier backlogs are outside our control. We'll help you track down a delayed package, but we can't guarantee carrier delivery windows or refund shipping charges for carrier-caused delays.
Order Changes & Cancellations
Need to change or cancel an order? Contact us as soon as possible. We can usually help if the order hasn't shipped yet. Once it's on its way, our Return Policy applies.
Questions?
We're happy to help.
Moore's Pharmacy Email: moorescompoundrx@yahoo.com Phone: 361-853-2061 Hours: Mon-Fri 9am to 6pm CST